Redbridge Digital and Customer Experience Strategy

We are taking a digital journey but our vision isn't focused on digital technology. It's about people and shaping Redbridge for the future. Find out more about where we are going and why.

Read our strategy »

Customer experience

Embrace digital to improve the customer experience

Digital inclusion

Focus on inclusion, digital poverty and resilience

Two ladies facing each other in conversation at a desk

Innovation and collaboration

Increase opportunities from collaboration and open data

Man standing by the window looking at his iPad

Infrastructure and connectivity

Develop the infrastructure and connectivity we need

Man sitting in a community area on a table with his iPad

Want to get online?

Free to use computers and WiFi and advice on how you can get online

Latest blogs

Lady looking away with a notebook and pen

Digital Housing Needs project sprint seven

We gained insights from our temporary accommodation residents, established the web content design process and started to scope out the rough sleepers service.

Sixth sprint for the Digital Housing Needs project

Sprint 6 is done and dusted and we made considerable progress while keeping our cool during the hottest sprint in living memory!

Desk full of postit notes with someone writing on them

Digital Housing Needs project sprint five

We worked on planning the Rough Sleeper Pathway and wrote user needs and acceptance criteria for key housing web pages.

News

Let’s Make Tech Inclusive week

We had a week of events, talks and digital training in Redbridge to show digital tech empowers, enables and supports us all.

Redbridge Council shortlisted for prestigious national award

Redbridge is bursting with pride after its collective work on an innovative automation project was recognised in the LGC Awards 2022.

Lady on computer looking at the laptop and holding a piece of paper

Robot helps the process of reconciling direct payments

The process involved excessive manual work and to improve efficiency and create capacity for the team, automation was the way forward.