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Digital and Customer Experience Strategy

Find out more about our vision, where we're going and why.

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Customer experience

Embrace digital to improve the customer experience

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Digital inclusion

Focus on inclusion, digital poverty and resilience

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Innovation and collaboration

Increase opportunities from collaboration and open data

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Infrastructure and connectivity

Develop the infrastructure and connectivity we need

Latest blogs

 

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Talking service patterns and low code at Public Sector Insight Week

Links to the presentation and prototypes from our talk at Public Sector Insight Week on the housing management project.

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Redbridge housing management systems go beyond discovery

Through our discovery journey, we gained insight into our current user journey with the Northgate housing management system and identified various obstacles.

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Local digital fund project to help Redbridge housing management systems

Redbridge can deliver a better user experience by introducing service patterns and low code platforms to housing management systems

News

 

Awards for the LGC

Redbridge Council shortlisted for prestigious national award

Redbridge is bursting with pride after its collective work on an innovative automation project was recognised in the LGC Awards 2022.

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Robot helps the process of reconciling direct payments

The process involved excessive manual work and to improve efficiency and create capacity for the team, automation was the way forward.

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In-cab digital technology improves waste collection services

A new waste management solution has been introduced to help improve waste and recycling services for residents.

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