We'll be using this blog to discuss digital and tell you what we're doing.
We gained insights from our temporary accommodation residents, established the web content design process and started to scope out the rough sleepers service.
Sprint 6 is done and dusted and we made considerable progress while keeping our cool during the hottest sprint in living memory!
We worked on planning the Rough Sleeper Pathway and wrote user needs and acceptance criteria for key housing web pages.
This sprint, we focused on on quantitative and qualitative data for the web content alpha.
We had a busy sprint working on Theories of Change, user research planning and organising a workshop on temporary accommodation processes.
Read about us launching an online contact form, gathering user insights, running interviews and doing preparation work for further user research.
Find out more about Redbridge’s Digital Housing Needs programme and what we worked on in sprint 1.
Links to the presentation and prototypes from our talk at Public Sector Insight Week on the housing management project.
Through our discovery journey, we gained insight into our current user journey with the Northgate housing management system and identified various obstacles.
Redbridge can deliver a better user experience by introducing service patterns and low code platforms to housing management systems
The demand for landlord license applications had increased. Finding a solution was a priority and this is where automation came in.
Would you say planning and building control professions are very traditional and therefore have been slow to embrace digital technology?
Creating a strong presence on the council’s website was central to our response to the pandemic.
Our vision to deliver a one stop shop on IT security for staff and members.
Until now using technology was a choice people could make but as it advances the benefits outweigh its disadvantages.
